Privacy policy

Thank you for visiting Wedo Skin Clinic. Wedo understands that the security and confidentiality of personal information are essential to ensuring our clients’ peace of mind. Therefore, we are committed to protecting all personal information and preventing any unauthorized access or disclosure.

This Privacy Policy explains how Wedo collects, stores, uses, and protects clients’ personal information during their interactions with us.
The policy may be updated or amended periodically to align with service developments or legal changes. Any modifications will take effect immediately upon publication on our website. Clients are encouraged to review this page regularly to stay informed of the latest updates.

By accessing, using our website, and submitting personal information, clients acknowledge that they have read, understood, and agreed to the terms outlined in this Privacy Policy.

1. Scope of Application

This policy and its regulations apply to:

• All clients who visit and browse the Wedo Skin Clinic website.

• Clients who schedule consultations, place deposits, or register for treatments via the website or associated online channels.

• The collection, storage, and use of personal information for the purposes of consultation, appointment scheduling, and client care.

2. Types of Information Collected

When clients voluntarily provide information on the website (such as booking an appointment or requesting a consultation), we may collect the following details:

• Full name

• Phone number

• Email address (if provided)

• Consultation request details or preliminary skin condition information (if provided)

• Preferred appointment time

Clients may browse and access content on the website without submitting personal information. In such cases, clients remain anonymous, and we are unable to identify their identity.

3. Purpose of Information Collection

Wedo uses the collected information to:

• Schedule consultations, treatment appointments, and follow-up reminders

• Contact clients to provide consultation or answer questions regarding services, costs, and treatment plans

• Send customer care updates, promotions, and special offers (if the client has opted to receive them)

Clients may opt out of receiving communications from Wedo at any time.

4. Data Security

Wedo implements appropriate technical and administrative measures to prevent unauthorized access, destruction, or loss of client data.
Personal information is securely stored on protected servers, with centralized management, backup systems, and encrypted data.
Access to this information is restricted to authorized personnel only, who must strictly comply with confidentiality standards.

Clients are strictly prohibited from using any programs, tools, or other methods to interfere with our systems or alter data structures. Any attempt to damage, disrupt, or infiltrate our website’s data is considered a violation and may result in termination of all privileges and legal action if necessary.

5. Information Sharing

Wedo is committed not to sell, exchange, or share client information with any third party, except in the following cases:

• With the client’s explicit consent

• When required by competent legal authorities

• When necessary to protect the rights, property, or safety of Wedo, its clients, or related individuals/organizations, including fraud prevention and risk mitigation

• When necessary to verify or clarify information with a third party to ensure accuracy

6. Client Rights

Clients have the right to access their personal data and request corrections of any inaccuracies, free of charge.
At any time, clients may request that Wedo discontinue the use of their personal data for marketing purposes.

In the event of a data breach caused by hacking or unauthorized access, Wedo’s management will promptly notify affected clients, cooperate with relevant authorities to investigate and address the issue, and take all necessary steps to minimize potential harm.

7. Complaints and Resolution

If a client discovers that their personal information has been misused or processed beyond the agreed scope, they may contact us at 0898 898 875 or 0707 19 66 22

Clients are encouraged to provide relevant evidence to support the investigation. Wedo is committed to responding immediately or within 48 working hours from the time the complaint is received.

Tác giả: Huong Giang

Ngày đăng: 22/11/2025

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