VIE
PRIVACY POLICY & TERMS OF USE – WEDO SKIN CLINIC
CONTENT
1. Introduction
Welcome to the official website of WEDO Skin Clinic (“we”, “our”, “the Clinic”).
By accessing or using this website, you acknowledge that you have read, understood and agreed to be bound by this Privacy Policy & Terms of Use.
At WEDO Skin Clinic, our goal is to provide safe, science-based dermatology and aesthetic treatments, along with a transparent and trustworthy online experience. We are committed to protecting your personal data and respecting your privacy whenever you interact with us.
2. Scope of Application
This Privacy Policy & Terms of Use applies to:
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All visitors accessing and browsing the WEDO Skin Clinic website.
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Users who submit personal information to book appointments, request consultations, or register for treatment plans.
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All activities related to collecting, storing and using personal data for consultation, scheduling and customer care purposes.
3. Privacy Policy – Personal Data Protection
3.1. Purpose of data collection
We only collect personal information that is necessary to:
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Schedule consultations, medical examinations and treatment sessions.
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Contact you to confirm bookings, provide advice, or answer your questions about services, pricing and treatment plans.
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Send follow-up care information, customer service messages, promotions or special offers (only if you choose to receive them).
3.2. Types of information we may collect
When you actively submit your information on the website (e.g. booking forms, consultation forms), we may collect:
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Full name
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Phone number
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Email address (if provided)
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Your concern, skin condition or treatment interest (if you choose to share it)
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Preferred appointment date and time
You may browse the website and read content without providing any personal details. In that case, you remain anonymous, and we have no way to identify who you are.
3.3. Data security and storage
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WEDO Skin Clinic does not sell, trade or share your personal data with any third party for commercial purposes, except where required by law or with your explicit consent.
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Your data is stored in our internal customer management systems, protected by reasonable technical and organizational measures to minimize the risk of unauthorized access, loss or misuse.
4. Website Use Policy
4.1. Purpose of the website
The WEDO Skin Clinic website is designed to:
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Provide information about our dermatology and aesthetic services, technologies and treatment protocols.
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Help customers conveniently book appointments and request consultations.
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Share medically grounded knowledge about skincare and treatment options.
4.2. Restrictions on use
You must not:
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Use any part of the website content for commercial purposes or on behalf of a third party without prior written consent from WEDO Skin Clinic.
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Use the website to spread false information, upload illegal content, or engage in actions that damage the reputation of WEDO Skin Clinic or any related party.
Accessing and using the booking features on our website does not incur any charge from WEDO Skin Clinic (excluding any internet/data fees charged by your service provider).
4.3. Users under 18 years of age
WEDO Skin Clinic does not intentionally collect personal information from individuals under 18 years old.
If you are under 18:
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Please consult your parent or legal guardian before using the website or submitting any personal data.
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Only provide information under the supervision or with the consent of your parent/guardian.
5. Appointment Booking Policy
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You can book an appointment for consultation, examination or treatment via our website booking forms, hotline or other official WEDO channels.
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Appointment confirmations may be sent via phone call, SMS or email from our customer care team.
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In certain cases, we may need to adjust your appointment time or assigned doctor/therapist. In such situations, we will proactively contact you to reschedule in a way that is convenient for you.
6. Service Refund & Cancellation Policy
6.1. General principle
Once a treatment or service has been paid for and performed, WEDO Skin Clinic does not offer refunds, except in cases where the issue clearly arises from our Clinic’s error during the transaction or service process.
6.2. Cases that may be considered for support
Some special cases (such as internal operational errors, miscommunication of service package, or booking mishandling) may be reviewed under our internal policy. Such cases will be handled based on the principles of:
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Transparency and fairness.
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Respecting the legitimate rights and interests of customers.
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Compliance with Vietnamese law and our internal regulations.
6.3. Treatment with result commitments (if applicable)
For treatments with a written result commitment (for example, certain acne scar treatments), where a formal treatment commitment agreement is signed between the Customer and WEDO Skin Clinic:
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If the treatment outcome does not reach the level that was committed and documented in the agreement, WEDO will continue to provide treatment support in accordance with the applied commitment policy, until the agreed outcome is achieved.
To be eligible for the committed treatment benefits, the customer must:
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Follow the treatment regimen and clinical procedures prescribed by the Dermatologist (including medical therapy, in-clinic procedures and follow-up visits).
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Adhere to the home skincare instructions provided by the doctor/clinic.
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Attend all required follow-up visits and complete the planned treatment sessions at WEDO as scheduled.
7. Medical & Content Disclaimer
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All information published on the WEDO Skin Clinic website and our official communication channels is intended for general reference only.
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This information does not constitute personalized medical advice, diagnosis or treatment recommendations for any specific individual.
You should not self-diagnose or self-treat based solely on the information on this website.
To receive accurate, safe and suitable advice for your skin and health:
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Please book an in-person consultation at WEDO Skin Clinic.
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Inform your doctor about your medical history, medications you are currently taking and any existing health conditions.
Under no circumstances shall WEDO Skin Clinic be held liable for any indirect, consequential or incidental damages, or any loss of data or profits, arising from the use or misuse of information found on this website.
8. Customer Rights & Responsibilities
8.1. Your rights
As a customer, you have the right to:
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Request clear explanations about services, pricing and treatment plans before making any decisions.
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Ask us to correct or update your personal data if it is inaccurate or incomplete.
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Request that we stop using your personal data for marketing purposes (if you had previously agreed to receive such communications).
8.2. Your responsibilities
You are responsible for:
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Providing accurate and truthful information when booking appointments, signing treatment consents or communicating with our staff.
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Following the treatment plan and skincare instructions recommended by our doctors and clinic team.
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Keeping any login or personal access details (if any) confidential, and informing WEDO immediately if you suspect unauthorized use.
9. Changes to This Policy
WEDO Skin Clinic may update or modify this Privacy Policy & Terms of Use from time to time to reflect legal requirements, operational needs or changes in our services.
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Any updates will be published on this website.
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The revised version takes effect from the time it is posted.
We encourage you to review this page periodically to stay informed about how we protect your data and operate our online services.
